Human Resource Development

Matsuya Foods’ uncompromising approach to human resource development is to develop highly motivated food specialists

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Training staff as food specialists who provide customers with sophisticated services and have management skills.

The driving force behind improved corporate value is the workforce. To foster staff that thoroughly pursue customer satisfaction, Matsuya Foods has established a system based on a medium- and long-term perspective that takes into account both the wishes of the individual staff and their carrier planning. Through our varied educational program, training in strategic thinking and first-rate hospitality is further strengthened. A unique training program for part-time workers has also been introduced to enhance their skills. Matsuya Foods currently makes untiring efforts to train every employee to be a food professional in their field and offer high-quality customer satisfaction (CS). In addition, our positive efforts are being made to improve employee satisfaction (ES) through activities including a seminar newly established to care for the mental health of younger employees.

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Award systems and proposal system

Matsuya Foods has a wide range of award systems. Reviewing routine works and "MKK {Matsuya, Kaizen (improvement), Kaikaku (innovation)} Proposal System", in which any proposals for operational improvement and innovation are encouraged, numerous awards including "MOTTAINAI (which means "Do not waste") Promotion Activity" to induce improved operational efficiency and reduced costs, and "Creative Taste Menu", in which employees submit ideas for unique new menu items, were presented in fiscal 2007. Also, projects aimed at supporting the sustainable growth of the company and "Customer Service Grand Prix", in which part-time workers can participate, are actively being performed.

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    Matsuya Foods provides new employees a classroom lecture that they can learn advanced food business know-how Matsuya Foods has acquired so far.
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    "Mental Health Seminar" is held by a professional counselor to enhance ES (employee satisfaction).
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    Trainings for cooking skills are given to all staffs to make them perfectly acquire the rigorously-defined menu recipes.

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