Terms of Use

Terms of Use for Food and Beverage Provision Services via Web or App

Matsuya Foods Co., Ltd. has established the following terms and conditions regarding the use of the service to order food and beverages from the menu offered at our stores through the website or application operated by our company. In order to use the Service, you must agree to the Terms and Conditions and register as a member.

Article 1 (Scope of Application and Modification of these Terms and Conditions)

Article 2 (Use of this Service)

Article 3 (Membership)

Member means a customer who has registered as a member as stipulated in Article 5 and uses the Service, including browsing and ordering. Use of the Service after registering as a member shall be deemed to constitute agreement by the member to these Terms and Conditions.

Article 4 (Usage Environment, etc.)

There is no charge for using the Service. However, members are responsible for any communication or telephone charges incurred in connection with the use of the service (including support services). In addition, members are responsible for preparing the telecommunications equipment necessary for use of the service at their own expense and responsibility.

Article 5 (Membership Registration)

Article 6 (Notification of Changes)

Members shall notify us of any changes in their name, telephone number, or any other information that they have provided to our company in a manner separately specified by us.

Article 7 (Suspension of the Service, Cancellation of Member Registration)

Our company reserves the right to suspend the service or terminate a member's membership without prior notice if any of the following conditions apply to a member.

Article 8 (Cancellation of Purchase or Application for Products)

Article 9 (Cancellation of Order by our company / Cancellation of Sales Contract)

Article 10 (Price and Method of Payment)

Article 11 (Return of Goods, etc.)

Products may not be returned except in the case of defective products, wrong products, or other cases deemed acceptable by our company. In the event that a product cannot be returned or a defective product cannot be replaced or exchanged, the member may return the product within the period separately determined by our company after receipt of the product and only in exchange for a receipt issued by our company.
The member shall return the product in accordance with the User Guide provided separately by our company.

Article 12 (Prohibited Matters)

Members shall not engage in any of the following activities.

Article 13 (Copyright)

Article 14 (Management of E-mail address and password)

Article 15 (Handling of Member Information)

Our company's handling of member information is governed by our Privacy Policy, and members agree that our company will handle member information in accordance with the provisions for handling personal information.
Our company shall not disclose or provide to any third party any information obtained by our company in connection with the use of the service, except in the following cases.

Article 16 (Management of Information)

Our company may, at its discretion, delete comments or other information sent by members without notice to the member if any of the following items apply.

Article 17 (Suspension of Provision of the Service)

In order to keep the service in good working condition, our company may suspend all or part of the service without prior notice to the member if any of the following items apply.

Article 18 (Disclaimer)

Article 19 (Withdrawal from Membership)

If a member wishes to cancel his/her membership, he/she may do so by notifying our company in the manner prescribed by us and canceling his/her registration as a member.
The handling of member information after withdrawal from membership shall be in accordance with the provisions of Article 15.

Article 20 (Miscellaneous)

Article 21 (Use of E-mail Addresses [ Mail Magazines, Advertisements and Promotions ])

Amended on January 3, 2022
Matsuya Foods Co., Ltd.

Matsuya Point Terms of Use

Matsuya Foods Co., Ltd. provides the Matsuya Point Service to registered members based on the Terms of Use of our company's website or application, the terms and conditions of which are set forth below. Matters not stipulated in this Terms of Use shall be governed by the "Terms of Use for Food and Beverage Provision Service via Web or App".

Article 1 (Scope of Application and Modification of these Terms and Conditions)

Article 2 (Granting of Matsuya Points)

Article 3 (Confirmation of Points)

Article 4 (Use of Points)

Article 5 (Prohibition of transferring or selling points/Prohibition of multiple registrations)

Article 6 (Cancellation and Extinction of Points)

Article 7 (No Redemption of Points)

Members may not exchange points for cash under any circumstances.

Article 8 (Cancellation of Purchase or Application for Products)

Article 9 (Disclaimer)

Although our company will do its best to operate the service, we cannot guarantee that failures will not occur. Our company shall not be liable for any damage caused by system interruption, delay, discontinuation, or loss of data due to communication line or computer failure; any damage caused by point usage failure or unauthorized access to data; or any other damage caused to a member in connection with the service.

Article 10 (Changes to this Service)

Amended on November 28, 2022
Matsuya Foods Co., Ltd.