Terms of Use

Terms of Use for Food and Beverage Provision Services via Web or App

Matsuya Foods Co., Ltd. has established the following terms and conditions regarding the use of the service to order food and beverages from the menu offered at our stores through the website or application operated by our company. In order to use the Service, you must agree to the Terms and Conditions and register as a member.

Article 1 (Scope of Application and Modification of these Terms and Conditions)

• These Terms of Use shall apply to the Company and the Member (as defined in Article 3) with respect to the provision and use of the Service.
• 2. We reserve the right to change the Terms and Conditions without prior notice to members.
• 3. If we change the Terms of Service, we will post such changes on this site or application, and members will abide by the Terms of Service after such changes.

Article 2 (Use of this Service)

• Members shall use the Service in accordance with the Terms of Use and any guides and other information provided separately by our company.
• 2. Our company reserves the right to change or terminate the service without prior notice to members.

Article 3 (Membership)

Member means a customer who has registered as a member as stipulated in Article 5 and uses the Service, including browsing and ordering. Use of the Service after registering as a member shall be deemed to constitute agreement by the member to these Terms and Conditions.

Article 4 (Usage Environment, etc.)

There is no charge for using the Service. However, members are responsible for any communication or telephone charges incurred in connection with the use of the service (including support services). In addition, members are responsible for preparing the telecommunications equipment necessary for use of the service at their own expense and responsibility.

Article 5 (Membership Registration)

• If you are using the Service for the first time and wish to order our company's products, you are required to register as a member of the Service. Members shall apply for membership through the registration page in accordance with the method specified by our company.
• 2. When our company accepts the registration for the application described in the preceding paragraph, we will send an email confirming the registration to the applicant.
• 3. If it is found that the applicant's membership has been cancelled in the past due to a violation of these Terms of Use, or if our company determines that the applicant's application contains false information, or if our company otherwise deems it inappropriate to approve the application for membership, we may not approve the application for membership. In such cases, we may not approve the application.

Article 6 (Notification of Changes)

Members shall notify us of any changes in their name, telephone number, or any other information that they have provided to our company in a manner separately specified by us.

Article 7 (Suspension of the Service, Cancellation of Member Registration)

Our company reserves the right to suspend the service or terminate a member's membership without prior notice if any of the following conditions apply to a member.

• （1）If it is known that the member's registration has been cancelled in the past due to violations of the Terms of Use or other reasons.
• （2）In the event of a delay or other default in the performance of payment of fees or other obligations related to this service.
• （3）In case of committing any of the acts described in Article 12 "Prohibited Matters".
• （4）In the event of any other violation of these Terms and Conditions.

Article 8 (Cancellation of Purchase or Application for Products)

• Members may use the Service to order products.
• 2. If a Member wishes to place an order for a product, the Member shall apply for the order in accordance with the method specified by our company.
• 3. When our company sends an e-mail to the member to the effect that we accept the application in the preceding paragraph, a sales contract regarding the relevant product, etc. is concluded between the member and our company.
• 4. Cancellation of an application under Paragraph 2 shall be as set forth in the User's Guide separately provided by our company.

Article 9 (Cancellation of Order by our company / Cancellation of Sales Contract)

• Our company may cancel the relevant sales contract for any of the following reasons.

• （1）If a member violates these Terms and Conditions.
• （2）If it becomes clear that the member's ability to pay is in jeopardy.
• （3）In the event that a product is out of stock and cannot be easily prepared.

• 2. Notwithstanding the provisions of the preceding paragraph, our company may cancel or terminate the purchase agreement or take other appropriate measures in the event of fraudulent or inappropriate use of the service.

Article 10 (Price and Method of Payment)

• The price to be paid upon ordering a product shall be the total of the purchase price of the product and consumption tax.
• 2. Payment shall be made by credit card or other cashless payment service designated by our company at the time of order, or by cash on delivery at the store where the relevant product is received.

Article 11 (Return of Goods, etc.)

Products may not be returned except in the case of defective products, wrong products, or other cases deemed acceptable by our company. In the event that a product cannot be returned or a defective product cannot be replaced or exchanged, the member may return the product within the period separately determined by our company after receipt of the product and only in exchange for a receipt issued by our company.
The member shall return the product in accordance with the User Guide provided separately by our company.

Article 12 (Prohibited Matters)

Members shall not engage in any of the following activities.

• （1）Any act of submitting false registration information when applying for membership or making changes to membership registration.
• （2）nterfering with the operation of this service or any other actions that may interfere with this service.
• （3）Unauthorized use of e-mail addresses and passwords.
• （4）Actions that cause or may cause trouble, disadvantage, or damage to other members, third parties, or our company.
• （5）Acts that infringe or may infringe the trademark, copyright, privacy, or other rights of other members, third parties, or our company.
• （6）Actions that are or may be offensive to public order and morals, and other actions that violate laws and regulations.
• （7）Other acts that our company deems inappropriate.

Article 13 (Copyright)

• Members may not use any information provided through the Service beyond the scope of personal copying or other use not restricted by copyright as permitted under the Copyright Act without the permission of the rights holder.
• 2. If a problem arises with a right holder or a third party in violation of the provisions of this Article, the Member shall resolve the problem at his/her own responsibility and expense, and shall not cause any trouble or damage to our company.

Article 14 (Management of E-mail address and password)

• Members are responsible for managing their own registered e-mail address and password.
• 2. Members shall not transfer, lend, or disclose their e-mail address and password to any third party.
• 3. Members shall be responsible for any damages resulting from improper management of their e-mail address or password, errors in use, or use by a third party.
• 4. Members shall immediately notify our company if they discover that their e-mail address and password have been used by a third party in an unauthorized manner.

Article 15 (Handling of Member Information)

Our company's handling of member information is governed by our Privacy Policy, and members agree that our company will handle member information in accordance with the provisions for handling personal information.
Our company shall not disclose or provide to any third party any information obtained by our company in connection with the use of the service, except in the following cases.

• （1）When providing statistical information to a third party that is processed into a form that does not identify a specific individual from the information, data, etc. provided to our company.
• （2）When necessary to provide this service (e.g., when our company discloses your name and address to a shipping company when shipping a product to you).
• （3）Other cases permitted under the Guidelines.

Article 16 (Management of Information)

Our company may, at its discretion, delete comments or other information sent by members without notice to the member if any of the following items apply.

• （1）When such information clearly infringes on the copyright or other rights of our company or a third party, or is found to be defamatory or libelous to our company or a third party.
• （2） If our company receives a warning from a third party that the information in question infringes on the copyright or other rights of the third party or is defamatory or libelous to the reputation of the third party.
• （3）In addition to these Terms and Conditions, if the Company is found to be in violation of Japanese or applicable foreign laws and regulations.
• （4）When ordered by a government agency or public institution to delete the information based on legal grounds.
• （5）In any other case deemed inappropriate for the operation of this service.

Article 17 (Suspension of Provision of the Service)

In order to keep the service in good working condition, our company may suspend all or part of the service without prior notice to the member if any of the following items apply.

• （1）When necessary for routine or emergency maintenance of the system.
• （2）When system operation becomes difficult due to fire, power failure, sabotage by third parties, etc.
• （3）When our company deems it necessary to suspend the system for other unavoidable reasons.

Article 18 (Disclaimer)

• If our company is obligated to notify a member, it shall be deemed to have fulfilled its obligation by sending the notification to the e-mail address registered in advance by the member.
• 2. Our company shall not be liable for any damage, loss, disadvantage, etc. related to the use of this service or products purchased or sold through this service, regardless of the legal cause of the claim, except as provided in the preceding article.
• 3. Our company shall not be liable for any and all damages caused by the member's inability to use the service.
• 4. Our company shall be exempted from liability by processing the member's affairs in accordance with the member's registration details.
• 5. Our company shall not be liable for any damage, loss, or disadvantage caused by the use of this service under any circumstances, regardless of the legal cause of claim.
• 6. If a member causes damage to another member or a third party by using the service, the member shall resolve the matter at the member's own responsibility and expense, and shall not cause any trouble to our company.
• 7. Our company shall be exempted from liability by verifying the identity of the member in the manner designated by our company when changing the member's password, etc.

Article 19 (Withdrawal from Membership)

If a member wishes to cancel his/her membership, he/she may do so by notifying our company in the manner prescribed by us and canceling his/her registration as a member.
The handling of member information after withdrawal from membership shall be in accordance with the provisions of Article 15.

Article 20 (Miscellaneous)

• Inquiries about the service and other communications or notifications from members to our company, as well as communications or notifications from our company to members, shall be made in a manner determined by our company.
• 2. If a problem arises regarding the use of the service that cannot be resolved in accordance with these Terms of Use, our company and the member shall discuss and resolve the problem in good faith.
• 3. In the event that a lawsuit becomes necessary in connection with the use of the Service, the Tokyo Summary Court or the Tokyo District Court shall have exclusive jurisdiction as the court of first instance.

Article 21 (Use of E-mail Addresses ［ Mail Magazines, Advertisements and Promotions ］)

• Our company may send email newsletters (including information related to our company's various services, announcements, and administrative communications) to our members. The mail magazine may contain information on activities related to our company's services, as well as advertisements and promotions related to our company's products, campaigns, etc.
• 2. Our company shall use only the e-mail address registered by the user himself/herself for distribution of the newsletter.

Amended on January 3, 2022
Matsuya Foods Co., Ltd.

Matsuya Point Terms of Use

Matsuya Foods Co., Ltd. provides the Matsuya Point Service to registered members based on the Terms of Use of our company's website or application, the terms and conditions of which are set forth below. Matters not stipulated in this Terms of Use shall be governed by the "Terms of Use for Food and Beverage Provision Service via Web or App".

Article 1 (Scope of Application and Modification of these Terms and Conditions)

• These Terms of Use shall apply to our company and members with respect to the provision and use of the Service.
• 2. Our company reserves the right to change the Terms and Conditions without prior notice to members.
• 3. If our company changes the Terms of Use, we will post such changes on our site or application, and members will be subject to the Terms of Use after such changes.

Article 2 (Granting of Matsuya Points)

• Matsuya points will be awarded when a member purchases a product using our company's website or application, or when our company deems it appropriate to do so.
• 2. Our company will determine which products (services) are eligible for points, the percentage of points awarded, and other conditions under which points will be awarded.
• 3. Points will be awarded within 3 days of purchase. If our company confirms that the transaction has been canceled or returned within this period, no points will be awarded for the qualifying transaction, and if the price of the qualifying transaction has changed, points will be awarded based on the changed purchase price.
• 4. Our company will make the final decision on whether or not to award points for a transaction, the number of points to be awarded, and other matters related to the awarding of points, and members must abide by this decision.

Article 3 (Confirmation of Points)

• The number of points earned by members and the number of points used by members can be checked on this site or on the My Page of this application.
• 2. If a member has any doubts about the number of points earned (used), he/she should immediately contact us using the designated form on the Site or the Application and explain the details.

Article 4 (Use of Points)

• Members may use their points to pay for all or part of their Matsubenet purchases in units of 10 points, where 1 point is equivalent to 1 yen.
• 2. If a member cancels the payment described in the preceding paragraph, the points used for such payment will be refunded in principle, and no cash refund will be made.

Article 5 (Prohibition of transferring or selling points/Prohibition of multiple registrations)

• Transferring, selling or buying points is prohibited.
• 2. If a member has multiple memberships, the points held by each membership cannot be combined.

Article 6 (Cancellation and Extinction of Points)

• Our company may cancel the points awarded for a qualifying transaction if the transaction is returned, cancelled, or for any other reason that our company deems appropriate to cancel the points awarded after the points have been awarded.
• 2. Our company may cancel all or part of the points held by a member if any of the following cases applies to the member.

• （1）In the event of illegal or fraudulent activities.
• （2）When there is a violation of our company's terms and conditions, rules, etc.
• （3）If our company otherwise deems it appropriate to cancel the points granted to the member.

Article 7 (No Redemption of Points)

Members may not exchange points for cash under any circumstances.

Article 8 (Cancellation of Purchase or Application for Products)

• Points must be used by the member himself/herself and may not be used by any third party other than the member in question.
• 2. If our company confirms that the e-mail address and password entered at the time of point use match the registered e-mail address and password, our company will consider the point use to have been made by the member him/herself.Our company will not refund any points used, even if they were used illegally by a third party. We shall not be liable for any damages incurred by the member at the same time.

Article 9 (Disclaimer)

Although our company will do its best to operate the service, we cannot guarantee that failures will not occur. Our company shall not be liable for any damage caused by system interruption, delay, discontinuation, or loss of data due to communication line or computer failure; any damage caused by point usage failure or unauthorized access to data; or any other damage caused to a member in connection with the service.

Article 10 (Changes to this Service)

• Our company may, without prior notice to the member, change the contents of the service or the terms and conditions of the service (such as discontinuation of points, suspension of the granting of points, or change in the rate at which points are granted), or terminate or suspend the service. Members shall consent to such changes in advance.
• 2. Our company shall not be liable for any disadvantage or damage to the member caused by the changes in the preceding paragraph.

Amended on November 28, 2022
Matsuya Foods Co., Ltd.